[ Support (public) ]

Open a support case

Opens a support case for a payment problem and returns a ready-to-send report for NEAR Intents support. When the payment belongs to an invoice, the business gets a dashboard alert and a support_case.created webhook while it has at most 30 support cases from the last 24 hours, counting this case and the cases Solverr opens by itself when a swap fails. Cases past that number appear only on the dashboard's Support page. If the transaction was reported on a different chain from the quote, the case kind becomes wrong_chain. If no invoice matches, it becomes not_found. Reporting the same transaction for the same invoice again returns the open case. Rate limits: 5 per minute per IP address, 20 per minute per network, and 5 cases per invoice per 24 hours, counting the ones Solverr opens when a swap fails. The 429 for too many cases on one invoice also carries Retry-After, the seconds until the oldest of them is 24 hours old.